250 Billion Messages sent everyday
Serve guests on channels they love
To deliver on our vision we created Ease My Stay where there are two layers of the solution.
1. Improved Service Levels through the Hotel app :
Any time a guest interacts with the hotel or hotel departments interact with each other – be it phone, mobile app, in person – the information is passed through this channel. This makes it easy to track and measure service requests.
So how does this help the hotel? Hotel operations is a complex environment and is flooded with paper trails or analog touch points like radio or phone calls. This makes audit difficult and makes identification of the root cause of the problem a very expensive process. If a hotel can convert every guest-hotel interaction into a digital data point, tremendous insights can be uncovered which can lead to improved service levels.
2. Improved Rating and Increased engagement through the Guest App:
A mobile app establishes a two-way communication between a hotel and its guests. A typical guest in a 3-5 star property has a 87% probability of carrying a smart phone on the trip; this is invaluable real estate when it comes to guest engagement. If a hotel can land a spot on the guest’s mobile phone it opens up a plethora of opportunity to understand the guest better, communicate with them in a timely manner, and to make their stay more personalized and comfortable
An engaged guest is a satisfied one and this has a direct impact on ratings. An increase in customer ratings leads to increased demand for the hotel. Ease My Stay uses a proprietary algorithm to calculate your “guest engagement score”. This is a first of a kind metric that actually takes into account the communication speed, timing and relevance of information.
Founder & CEO
Ex management consultant who has led several digital transformation projects for global blue chip companies, and is a lean Six Sigma Black Belt. He has an MBA from Said Business School at the University Of Oxford. Dheerin is also the managing partner at Xerkon Enterprises, a hospitality supply business that has been serving the industry since 1971. He has used his experience from Xerkon, where he was working closely with various hotel ops departments across the country, and his understanding of the digital age customer to create Ease My Stay.
Ex Hotelier and service enthusiast, who has spent his active career in hotel management and travel industry. He has transformed service levels and been leading preopening teams at several hotels across India, his last stints was as the General Manager at Centaur Group of hotels Mumbai and now he spends his experience in shaping Ease My Stay to digitize the guest experience in line with existing hotel ops to ensure easy adoption.